Get remote support
Our support team can see and control this computer to fix your problem, once Elyon Remote is installed on it. It takes about a minute.
Checking this computer…
How to get support:
- Download Elyon Remote (it starts by itself, or press the button above).
- Open the file called ElyonAgent64-Unassigned.exe. If Windows says it protected your PC, choose More info, then Run anyway.
- Press Install. Our support team can then see this computer and will connect to help you.
- Tell them your computer name. This page will show it here as soon as the install is finished.
Nothing happens on your computer until you run the file, and you can remove it any time from Windows Settings › Apps.
How to get support on your Mac:
- Download Elyon Remote for Mac (it starts by itself, or press the button above).
- Open your Downloads folder and double-click ElyonAgent-Unassigned.zip to unzip it. You will see a file called ElyonAgent.pkg.
- Right-click ElyonAgent.pkg (or hold Control and click), choose Open, then Open again. Your Mac asks this because the file does not come from the App Store.
- Follow the steps and type your Mac password when it asks.
- When your Mac asks, allow Screen Recording and Accessibility for Elyon Remote in System Settings › Privacy & Security. Without these our team cannot see your screen.
- Tell our support team your Mac's name (System Settings › General › About). They will connect to help you.
Nothing happens on your Mac until you open the file, and you can remove it any time with the Uninstall.command file in the same zip. It keeps itself up to date, so there is nothing to update by hand.
Only use this if our support team asked you to. It lets them see and control your screen to help you.